RingCentral Website Review & Ratings + RingCentral Coupons
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RingCentral Website Review & Ratings + RingCentral Coupons

RingCentral: Products & Services

RingCentral is the place to find a credible and affordable cloud-based phone system for your business that is designed for today's mobile and distributed business world by combining a hosted, multi-extension business phone system with advanced voice and fax functionality.   RingCentral effectively integrates PSTN, VoIP, cellular, email, voicemail, fax, SMS and the Internet into a comprehensive package that radically improves productivity for business subscribers and their callers alike. You can contact support at 877-925-4002

Headquartered in San Mateo, Calif. 94404 with offices in Greenwood Village, Colo. 80111 and London, EC4A 3TW, United Kingdom, this award-winning provider and accredited, top-rated BBB member offers:
- Office Plans (complete cloud phone system):
  1 User (No Risk 30-day Trial)
  2-19 Users (No Risk 30-day Trial)
  20-99 Users (30-day Free Trial is valid for 4 or more users only)
  100+ Users (30-day Free Trial is valid for 4 or more users only)
  Among various features, all Office Plans include Internet fax with free fax software.
- Professional Plans (cloud business phone system for mobile professionals):
  Pro (300 local, long distance or toll-free minutes)
  ProPlus (1000 local, long distance or toll-free minutes)
  ProPower (Unlimited local, long distance 1000 toll-free minutes)
  Among various features, all Professional Plans include Internet fax with free fax software.
- Fax Plans: Fax 500, Fax 1000, Fax 2500 and Fax ProUnlimited
- Toll Free Numbers
- Phones and Devices

Add-ons are available with additional charges.    International calls are charged at the current rates published in RingCentral’s international rates table.

RingCentral provides really extensive information and support to both customers and prospective customers—just to mention some items: Learning Center, Watch Video, Free Trials, User Guide, FAQs, Site Map, ROI Calculator, Support, Phone System Features, Fax Features, Compare Us.

RingCentral: Company Background

RingCentral was incorporated in San Mateo, Calif. 94404 in 1999 by A. Weimer, Boris Elpiner and Vlad Shmunis with the idea to simplify business communication for modern, flexible business environments and eliminate the need for expensive and technically complex on-premise legacy phone systems.   RingCentral now offers businesses the type of world-class phone functionality that until recently was available only to large enterprises and successfully provides among others 800 numbers, toll free numbers, virtual PBX, Internet fax and virtual phone systems. You can speak to a Ring Central Rep. at 877-925-4002.

RingCentral: Customer Feedback & Reviews

There are negative and positive remarks about RingCentral on the Internet, but the majority are positive.   Below are reviews, customer as well as editorial, about RingCentral quoted from the Web.    

Posted on Yelp.com:
1) One of the BEST companies I have dealt with in a VERY LONG time.  Every single time I have called in for support their agents have been extremely friendly, knowledgeable and helpful.  
I dealt with Vonage in the past who were horrible, I have dealt with local cable companies phones services, also horrible but RingCentral has their act together.
I purchased my phone from Amazon and linked with RingCentral and could not be happier.  Couple the IP phone, the great service and recordings from http://snaprecordings.com and you have the best of the best in my opinion.
I'm not sure about why these folks that have reviewed this company say its so bad and service is bad, im about as picky as they come and every single time i have called, late at night or mid-day i have received STELLAR service.
If i could give more than 5 stars I would.  Keep up the good work RingCentral!
- Tommy O., Orlando, Fla., Nov. 27, 2012

2) I recently started a small business and was very intimidated about getting a business phone service. I wasn't sure what I needed, how it worked etc... I decided to assign this duty to my business partner as I felt I was in over my head. My partner did his research and finally decided on RingCentral.
We've both been extremely happy with our choice. RingCentral is reliable and offers a lot of options. I never knew all the cool things a phone service could provide. My absolute favorite part of RingCentral, their customer service. They are always extremely friendly, helpful and easy to get in touch with.
I definitely give RingCentral 5 stars and am super happy with our choice!
- Meaghan E., Boynton Beach, Fla., Sept. 28, 2012

Published on CNET.com:
CNET Editors' review
By: Webware staff on January 31, 2010

RingCentral is a phone call management service can make small businesses look and function like larger ones with some pretty neat telephonic tomfoolery. The service has been around since early 2004, and has since introduced a slew of VoIP plans called DigitalLine that give users the option to use VoIP instead of, or on top of their existing landlines.

So what can you do with RingCentral? Small business owners will love it, since you can set up a ridiculously extensive set of rules to handle incoming calls, or reroute them on the fly with a virtual phone call manager called SoftPhone. The idea is to take a single or multiline setup and spread it out intelligently, while putting all the options online for you to manage and tweak while away from your office. You can set up calls to be routed to different phones or line extensions, and there are also handy business-centric settings to tweak the response people get when they call at off-business hours.

The VoIP implementation is fairly straightforward. All incoming calls can be set to be received via VoIP, letting you receive and manage phone calls while away from your landline. You can also get various minute packages to use VoIP to make outgoing calls, including an all-you-can-eat plan of outgoing VoIP for about $25 per month. In contrast to consumer VoIP services like Vonage, Skype, or Comcast's DigitalVoice, RingCentral isn't aiming at cheap outgoing long distance providers, as much as the multiline business crowd who's looking for a way to handle several lines without the hardware or staffing.

RingCentral: Business Credibility & Trustworthiness

RingCentral has gained outstanding business credibility.   This BBB accredited member not only has earned BBB’s top rating (A+ on a scale of A+ to F), but also has won numerous awards every year since 2005:  
-2005: Product of the Year Award from Internet Telephony magazine
-2006: Communications Solutions Product of the Year Award from Technology Marketing Corporation
          Product of the Year Award from Internet Telephony magazine
          Internet Telephony Innovation Award 2006 from TMC Labs
-2007: Named to the 2007 “Pulver 100” (An indicator of foremost advanced IP telephony technologies)
-2008: INTERNET TELEPHONY Excellence Award from Technology Marketing Corp. & INTERNET TELEPHONY mag.
          Red Herring Top 100 Finalist from Red Herring's editorial board
-2009: Webware 100 Award for Communication from Webware, a CNET site
-2010: Gold Award from Top Ten Reviews
          Product of the Year Award from TMC Communications Solutions
-2011: Gold Award from Top Ten Reviews
          Product of the Year Award from TMC Communications Solutions
-2012: Gold Award from Top Ten Reviews
          Choosewhat Certified from ChooseWhat
          Winner 2012 - Named an OnDemand 100 leading cloud infrastructure company by AlwaysOn
Besides the accreditation and awards, RingCentral.com has a large number of sites (7,835) linking in and this reflects the company’s superior reputation and the sizable number of likes on its Facebook pages again portray this leading telephony and VoIP service provider’s high business credibility.   RingCentral has appeared in various major media outlets because of these activities.

RingCentral: Website Popularity & Google Ranking

On Alexa within three months, RingCentral.com ranks #4,752 globally and #1,323 in the United States.   Quite a number of sites are linking in (7,835).   Sites linking in are a measure of a site’s reputation, which means that RingCentral.com has a good reputation. According to StatShow.com, this leading provider of toll free numbers, virtual PBX and virtual phone & fax systems reaches roughly 3,593,910 users and delivers about 7,906,650 pageviews each month.   On Google, RingCentral has a pagerank of 6/10 (the page rank value is 6 from 10 possible points).   To get an idea of this pagerank, we can compare it with that of Google.com itself (9/10), Alexa.com (8/10) and eVoice.com (4/10).

RingCentral: Social Media Presence

RingCentral has gained public prominence.   Its noticeable presence in social media is due partly to its business credibility, stellar products, marketing activities like organizing webinars, events, contests and promotions and partly to having won numerous awards, including the PC Magazine Editor's Choice Award, the Small Business Computing Excellence in Technology Award and the 2010 World Economic Forum Technology Pioneer Award.   This provider of cloud PBX phone systems operates a blog, with current postings, keeps pages on Facebook, with an impressive number of likes (22,047), which continue to rise, and current postings, on Twitter, with significant followers of 22,903, 5,082 tweets and current postings, on Pinterest, with 35 boards, 2,143 pins, 487 followers, as well as on Google+ with current postings.

RingCentral: Website Security & Safety

RingCentral employs state-of-the-art SSL (Secure Sockets Layer) technology with a certificate provided by Thawte, a leader in Internet transaction security and encryption.   Any page on RingCentral.com that asks customers for personal information is secured (uses https:// connection) and contains the Thawte logo.     A diagnostic test made on Google today Dec. 15, 2012 confirms that www.ringcentral.com is not currently listed as suspicious.   Of the 32 pages Google tested on the site over the past 90 days, 0 page(s) resulted in malicious software being downloaded and installed without user consent.   The last time Google visited this site was on 2012-12-14, and suspicious content was never found on this site within the past 90 days.   Over the past 90 days, www.ringcentral.com did not appear to function as an intermediary for the infection of any sites and has not hosted malicious software.

RingCentral: Pricing & Packages

From the comparison below, it’s obviously difficult to decide for sure which one of the three providers is the best in price and quality of service.   Only a thorough check by phone to each provider about the real meaning of each feature will disperse some but not all of the doubts in order to arrive at the right verdict.

2-19 Users Plan (No Risk 30-day Trial)               $29.99/month per user*)
Cloud PBX/Unlimited calling (US and Canada only. Reasonable use policies apply on all plans)/
FREE 1000 toll-free minutes per month per account (Additional toll-free minutes billed at 3.9¢/min.)/
Unlimited Internet fax - a $39.99/mo value, FREE (US & Canada only. Reasonable use policies apply on all plans)/
Unlimited extensions/Set up, manage and access on touch devices/Auto-receptionist and dial-by-name directory/
Toll-free, local, or vanity numbers for voice and fax/Departments with Call queues/Advanced call forwarding/
Flexible answering rules/Presence based on multiple devices/RingCentral for the iPhone, Android and Blackberry/
Keep your existing phone numbers, FREE/Implementation advisors, FREE/24x7 free customer support/No set up
or activation fees.
International calls will be charged at the current rates published in our international rates table.
*) To determine the number of users for your RingCentral phone system, count the number of devices you need, including
desk phones, softphones, conference phones and fax machines.

5 Extensions Included Plan (30-day Free Trial)    $29.95/month    
iPhone, Android, BlackBerry apps/    
1000 monthly minutes (Additional minutes are available for only 3.9 cents per minute)/
Multiple extensions/Local or toll free numbers/Auto attendant/Professional greetings/
Dial by name directory/Call forwarding/Call transfers/Caller announce/Call screening/
Caller id & blocking/Speed dial/Conference calling/Sequential or simultaneous ringing/
Hold music/Voicemail/Voicemail transcriptions/Usage reports

5-20 lines Plan                                                   $29.95/month per line
Unlimited Auto-Attendant/Dial-by-name Directory/Anonymous Call Rejection/Automatic Callback/Busy Lamp Field/Call Me Now/Do Not Disturb/Hunt Groups-Priority Call Routing/Find Me, Follow Me/Calling Name & Number Delivery/Call Number Retrieval/NextOS Portal/Call Waiting, Three-way Call, Transfer, Return/Call Pickup/Call Forwarding/Direct Call Pickup/Directory Number Hunting/Group Intercom/Hoteling Guest/Call Intercept/Music on Hold/Priority Alert

RingCentral: Shipping Rates & Policies

Since RingCentral also sells phones and devices, there is shipping involved.   RingCentral offers three delivery options, while shipping costs are based on the number of devices purchased, as follows:
Number of Devices    Ground        2nd Day        Overnight
1-3                               $18.95          $34.95           $52.95
4-7                               $24.95          $39.95           $62.95
8-10                              $29.95          $45.95           $70.95
This brief information is published on the FAQ page.

RingCentral: Payment Methods Accepted

Currently, RingCentral only accepts credit cards for payment.    Other alternative payment methods such as Debit Card, PayPal, EbillMe, BillMeLater, E-Check, EFT, QPass etc. are not mentioned anywhere on its website.    This provider of enterprise virtual phone systems without high cost and complexity promises to provide additional forms of payment in the future and notify customers when available.

RingCentral: Returns, Refunds & Exchange Policy

About its return/refund policy, RingCentral points out that no commitment is required.   A customer can pay as he/she goes (month to month) and cancel at any time, while any devices purchased need to be returned in useable condition for a refund within 90 days of the purchase date. This brief information is published on the FAQ page.

Didn't find the answers you were looking for? Call 877-925-4002 to speak to a Ring Central Representative.

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